Formats for investors complaints data to be disclosed monthly by IAs on their website/mobile application:
Data for the month ending March 2024
Sr. No.
Received from
Pending at the end of last month
Received
Resolved*
Total Pending#
Pending complaints > 3months
Average Resolution time^ (in days)
1
Directly from Investors
0
0
0
0
0
0
2
SEBI (SCORES)
0
1
1
0
0
0
3
Other Sources (if any)
0
0
0
0
0
0
Grand Total
0
1
1
0
0
0
Sr. No.
1
Received from
Directly from Investors
Pending at the end of last month
0
Received
2
Resolved*
2
Total Pending#
0
Pending complaints > 3months
0
Average Resolution time^ (in days)
0
Sr. No.
2
Received from
SEBI (SCORES)
Pending at the end of last month
0
Received
0
Resolved*
0
Total Pending#
0
Pending complaints > 3months
0
Average Resolution time^ (in days)
0
Sr. No.
3
Received from
Other Sources (if any)
Pending at the end of last month
0
Received
0
Resolved*
0
Total Pending#
0
Pending complaints > 3months
0
Average Resolution time^ (in days)
0
Received from
Grand Total
Pending at the end of last month
0
Received
2
Resolved*
2
Total Pending#
0
Pending complaints > 3months
0
Average Resolution time^ (in days)
0
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints
Sr. No.
Month
Carried forward from previous month
Received
Resolved*
Pending#
1
Apr-23
0
0
0
0
2
May-23
0
0
0
0
3
Jun-23
0
1
1
0
4
Jul-23
0
1
0
0
5
Aug-23
0
0
1
0
6
Sep-23
0
0
0
0
7
Oct-23
0
0
0
0
8
Nov-23
0
0
0
0
9
Dec-23
0
0
0
0
10
Jan-24
0
0
0
0
11
Feb-24
0
0
0
0
12
Mar-24
0
1
1
0
Grand Total
0
3
3
0
Sr. No.
1
Month
Feb-23
Carried forward from previous month
0
Received
1
Resolved*
1
Pending#
0
Sr. No.
2
Month
Mar-23
Carried forward from previous month
0
Received
0
Resolved*
0
Pending#
0
Sr. No.
3
Month
Apr-23
Carried forward from previous month
0
Received
0
Resolved*
0
Pending#
0
Sr. No.
4
Month
May-23
Carried forward from previous month
0
Received
0
Resolved*
0
Pending#
0
Sr. No.
6
Month
Jun-23
Carried forward from previous month
0
Received
1
Resolved*
1
Pending#
0
Sr. No.
7
Month
Jul-23
Carried forward from previous month
0
Received
1
Resolved*
0
Pending#
0
Sr. No.
8
Month
Aug-23
Carried forward from previous month
0
Received
0
Resolved*
1
Pending#
0
Sr. No.
9
Month
Sep-23
Carried forward from previous month
0
Received
0
Resolved*
0
Pending#
0
Sr. No.
10
Month
Oct-23
Carried forward from previous month
0
Received
0
Resolved*
0
Pending#
0
Sr. No.
10
Month
Nov-23
Carried forward from previous month
0
Received
0
Resolved*
0
Pending#
0
Sr. No.
11
Month
Dec-23
Carried forward from previous month
0
Received
0
Resolved*
0
Pending#
0
Sr. No.
12
Month
Jan-24
Carried forward from previous month
0
Received
0
Resolved*
0
Pending#
0
Month
Grand Total
Carried forward from previous month
0
Received
3
Resolved*
3
Pending#
0
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
Sr. No.
Year
Carried forward from previous year
Received
Resolved*
Pending#
2
2021 - 2022
0
0
0
0
3
2022 - 2023
0
3
3
0
4
2023 - 2024
0
3
3
0
Grand Total
0
6
6
0
Sr. No.
1
Year
2021 - 2022
Carried forward from previous year
0
Received
0
Resolved*
0
Pending#
0
Sr. No.
2
Year
2022 - 2023
Carried forward from previous year
0
Received
3
Resolved*
3
Pending#
0
Sr. No.
3
Year
2023 - 2024
Carried forward from previous year
0
Received
3
Resolved*
3
Pending#
0
Year
Grand Total
Carried forward from previous year
0
Received
6
Resolved*
6
Pending#
0
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
